We’re Hiring!

We’re hiring: Customer Service Representative

Shine Insurance Agency – Changing the way people feel about insurance

Position: Customer Service Representative

The Customer Service Representative supports Shine staff and clients as receptionist, office manager, and customer service. Like all Shine staff members, the CSR is expected to be a loyal, friendly, and trusted teacher and rescuer, community-minded, and committed to always improving systems and client experience. The Customer Service Representative works closely with personal and commercial insurance agents and the owners of Shine Insurance. The Shine owners supervise this position.


Office Administration (45%)

  • Handle all incoming and outgoing mail
  • Scan, file, and manage client paperwork
  • Make bank deposits
  • Perform daily download of client and sales data in EZLynx
  • Manage agents’ and owners’ schedules; act as gatekeeper of staff members’ time as necessary
  • Manage inventory and purchase of office supplies

Customer Service (45%)

  • Prepare policy renewal documents and endorsements
  • Answer phones; provide callers with basic information
  • Greet and take care of walk-ins; provide potential and new clients forms to complete
  • Send birthday, anniversary, sympathy, and thank-you cards to clients

Housekeeping (10%)

  • Keep office tidy
  • Wash dishes/keep kitchen clean – daily
  • Take garbage out – weekly
  • Keep entryway, stairwell, and front door clean

Skills and Qualifications
High school diploma required; Bachelor’s Degree preferred
At least two years of office work and/or customer service experience required
Proficiency in Microsoft Office, google suite; comfort with learning new digital platforms
Friendly, excellent interpersonal and phone skills; an interest in teaching and helping others
Strong organizational skills; ability to manage multiple tasks and priorities
Ability to work independently and as part of a team
Honest, trustworthy, and reliable; ability to maintain confidential information
Interest in working in a small yet growing enterprise

To Apply
This position is 25 hours/week and pays $12/hour. Start date Monday November 27, 2017. Shine Insurance is an equal opportunity employer. Please send cover letter and resume to mckenzie at shineinsurance dot com (not linked to avoid spam, thanks!).