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How did your claim go?
We want to know. We need to know. Please - share your thoughts. Where did we SHINE? How can we improve?
Name
First
Last
Email
How was the overall claim experience?
1 - It was terrible
2 - It was OK
3 - It was as I expected
4 - I was pleasantly surprised
5 - For a bad situation, it was truly amazing
Were you provided with Clear Options & Solid Advice?
1 - I was left in the dark
2 - I had to assert myself but found answers
3 - It was fine
4 - I was led clearly through the process
5 - I felt like I had true partners all the way through
How was the communication from the insurance company?
1 - It was terrible
2 - It was OK
3 - It was as I expected
4 - I was pleasantly surprised
5 - It was truly awesome
How was the communication from Shine?
1 - It was terrible
2 - It was OK
3 - It was as I expected
4 - I was pleasantly surprised
5 - It was truly awesome
How was the experience with the contractors?
1 - It was terrible
2 - It was OK
3 - It was as I expected
4 - I was pleasantly surprised
5 - It was truly awesome
After this experience, will you refer your friends and family to Shine?
Yes
No
What could Shine, the insurance company, or the contractor improve?
What's one thing you know now that you didn't know before this claim?
Please tell us what you loved about it. Testify!
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